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53 reasons why six sigma deployment fails

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Failure!

Mike Carnell provides a great list of why six sigma deployment fails:

  1. Not severing themselves from their old job, at least through training
  2. Treating it as an academic exercise
  3. Failing to appreciate the complexity of dealing with people
  4. Failing to recognize Control as the most difficult phase to implement effectively
  5. Not transferring ownership of the solution to the team as the project progresses (the solution becomes personality dependent)
  6. Spending to much time on the computer and not enough time in the process
  7. Not communicating effectively with management - they speak the language of money
  8. Presenting results as if it were a science project - using things such as ANOVA tables to convey results (graphical representations convey more information faster - you are communicating an idea)
  9. Avoiding resistance - when you know it is present you have to deal with it
  10. Creating a exclusive club attitude around the program
  11. Not sharing the credit for the solution with the team
  12. Taking credit for work accomplished by another initiative or an ongoing project.
  13. Focusing on certification rather than the team project and the company’s results
  14. Not providing the team the opportunity to share the spotlight (have them attend a management presentation or better yet use them in the presentation)
  15. Generating false data
  16. Not getting at least a basic understanding of the tools required to do an analysis
  17. Including special effects in the presentation to cover a lack of content
  18. Using a large number of slides to cover a lack of content in project reviews
  19. Running to the Champion to break a roadblock before they try themselves
  20. Not taking a roadblock to the Champion after they have tried themselves
  21. No concept of Customer expectations
  22. No vision related to Customer expectations
  23. No follow-up on the annual operating plan
  24. Lack of alignment (horizontal or vertical)
  25. No visible leadership at the executive level
  26. Business executives do not show up for report-outs (conveys a lack of priority)
  27. Deploying Six Sigma without a goal (reason for deployment)
  28. Deploying Six Sigma with a goal but no plan on how to get there
  29. Abdicating the deployment plan to a consulting company
  30. Trying to change the organization without a detailed change process
  31. Not having metrics in place for management participation
  32. No metrics for Champions
  33. Champions do not show up for report-outs
  34. Having metrics in place but no feedback (or limited feedback annually, semi-annually, quarterly)
  35. Not having multiple projects queued up for each MBB, BB or GB (so when they complete a project the next one has already been selected)
  36. Not communicating deployment plans effectively through the organization
  37. No rewards or recognition program
  38. A rewards or recognition program that does not recognize teams
  39. No retention program for trained personnel
  40. Trying to use contract type agreements to retain MBBs and BBs
  41. Project selection process does not identify projects related to business objectives
  42. Middle management operates on their own agenda (feel support is optional)
  43. No accountability
  44. Champions do not break roadblocks
  45. No buy-in at the Process Owner level
  46. Process Owner believes they have the option to not buy-in
  47. Supply base supplying poor quality material
  48. No consequence for suppliers sending bad material (typically because of price)
  49. No plan to deploy into the Design and Marketing functions after Operations has launched
  50. Believing a single initiative can/will solve all your problems
  51. Using BBs for fire-fighting
  52. Buying cheap software to save money on the deployment
  53. Training BBs without providing a computer

Are you guilty of any of these?

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