Continuous improvement short stories – part 1 of 4 (introduction)
James Crawford of Touchpoint Change Consulting talks about the need for continuous improvement in business. Paying attention to the detail and engaging all of your people pays dividends. After the introduction, there are five short case study stories. Each illustrates a useful tool or technique and shows it can be used to streamline business processes and deliver more of what customers want – and save money at the same time. The talk was about 20 minutes in length so the video is presented …
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By robthompson on September 4th, 2009 at 12:13 am
Just published: Continuous improvement short stories – part 1 of 4 (introduction): James Crawford.. http://bit.ly/195a4T
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