Innovation & how to attain error rates equal to one in six million

photo credit: j?ƒ saƒ?

A couple of blog articles caught my eye today. The first from Seth Godin who suggests that

by creating a flat organization and building (customer) relationships you can attain error rates equal to one in six million.

The second was on the integration on Six Sigma with innovation. This is often a hotly debated subject which I’ve blogged about before however it appears that

… innovation relies on variation – precisely what Six Sigma is supposed to remove,” he says. “One key is to adapt the tools to the problems and not vice versa.” After all, he warns, focusing too closely on sales or other metrics can drive your company to copy others and, potentially, move you farther away from goals or customers.