Quality Management Tools

Quality Management Tools [link]

• Operational Definitions – created by Navy Total Quality Leadership Office.
  21 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Brainstorming – created by Navy Total Quality Leadership Office.
  19 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Team Decision-Making Tools: Multivoting and Nominal Group Technique – created by Navy Total Quality Leadership Office.
  48 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Affinity Diagram – created by Navy Total Quality Leadership Office.
  21 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Cause-and-Effect Diagram – created by Navy Total Quality Leadership Office.
  23 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Flowchart – created by Navy Total Quality Leadership Office.
  37 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Data Collection – created by Navy Total Quality Leadership Office.
  46 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Pareto Chart – created by Navy Total Quality Leadership Office.
  49 pages. Part of Basic Tools for Process Improvement Handbook
  [PDF] Adobe Acrobat Reader
• Run Chart – created by Navy Total Quality Leadership Office.
  38 pages. Part of Basic Tools for Process Improvement Handbook.
  [PDF] Adobe Acrobat Reader
• Control Charts – created by Navy Total Quality Leadership Office.
  70 pages. Part of Basic Tools for Process Improvement Handbook.
  [PDF] Adobe Acrobat Reader
• Histogram – created by Navy Total Quality Leadership Office.
  71 pages. Part of Basic Tools for Process Improvement Handbook.
  [PDF] Adobe Acrobat Reader
• The Quality Tools Cookbook
  Includes explanations of Traditional Quality Tools and Management and Planning Quality Tools. The Cookbook is a step-by-step guide to using each tool, examples, and when appropriate, Excel templates.
• Online Quality Tools Tutorial – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Tutorial for various tools used by W.E. Deming.
• Cause and Effect Diagram – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• Control Chart – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• Flow Chart – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• Histogram – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• Run Chart – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• Scatter Diagram – created by Clemson University Continuous Quality Improvement Server. Clemson University Continuous Quality Improvement Server
  Part of tutorial for various tools used by W.E. Deming.
• The Department of Navy Benchmarking Handbook: A Systems View – created by Navy TQL Office.
  This handbook describes the Department of Navy’s Benchmarking Model and details the 10 recommended steps. It is intended to provide guidance and useful information to assist top leaders, commanding officers, quality coordinators and advisors, and team facilitators in the art and science of benchmarking. By Joan Kraft. Publication Number 97-03
• Survey Handbook – created by Navy Total Quality Leadership Office.
  By Archester Houston.
• DoD Performance Assessment Guide – created by Comptroller of the Department of Defense. Comptroller of the Department of Defense
  By Directorate for Performance Measures and Results.